Procedure for receiving packages and resolving any complaints

Before receiving your package from the courier company distributor, make sure that the packaging is not damaged.


Pay close attention to the package to see if it is torn, deformed, broken or sealed from anything other than the original business adhesive tape.


If the package appears to be damaged, do not accept it but contact us immediately.

Once we receive the returned package, we will send you the new one. In case of open or damaged packaging and finding incomplete content, send us a written complaint to our email address.

This must contain the following information: a cover letter (short description of the requirement), the documentation photo of the entire package and the receipt.

Product returns, which are considered defective upon delivery:

•  Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want replacement, will The return of the money of the initial purchase to the customer is made. The return of the money is done in the same way in which the initial payment of the customer to the COMPANY was made.

• In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the relevant liability of the COMPANY most. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the network of the COMPANY

• Shipping costs both for the return of the products to the COMPANY and for the return to the CUSTOMER of the replaced product are borne by the COMPANY.

• In case the products are returned damaged or incomplete the store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the customer.